App & Developer Information
- Developer: Silmaril Technologies Inc.
- App Name: TenX
- Contact: contact@silmaril.io
Account Deletion Request
Users can request account deletion at any time through the following process.
Account Deletion Procedure
- Go to the Settings menu in the app.
- Select "Account Management".
- Tap the "Delete Account" button.
- Review the instructions and confirm deletion.
- Your account and related data will be deleted.
If in-app deletion is difficult, you can request account deletion by emailing contact@silmaril.io. It will be processed within 7 days.
Data Deletion & Retention Information
Types of data processed and retention periods when an account is deleted.
Immediately Deleted Data
Destroyed immediately upon account deletion request
- Profile information (name, nickname, profile picture)
- Email address and password
- Uploaded problem images
- Study records and wrong answer records
- Study statistics and reports
- In-app settings and preferences
Data Retained for a Period
Retained and destroyed according to applicable laws
- Records of contracts or subscription withdrawal5 years · E-Commerce Act
- Records of payment and supply of goods5 years · E-Commerce Act
- Records of consumer complaints or dispute resolution3 years · E-Commerce Act
- Service usage logs, access logs, access IP3 months · Telecommunications Privacy Act